Terms of Service

1. About these terms

These Terms of Service (“Terms”) govern access to and use of the Reserve NI website, guest-facing booking journeys, venue management dashboard, embeddable booking tools, and related services (together, the “Service”) operated by Reserve NI (“Reserve NI”, “we”, “us”).

By using the Service you agree to these Terms. If you are accepting on behalf of a business or organisation, you confirm that you have authority to bind that entity. If you do not agree, do not use the Service.

2. Who may use Reserve NI

Venue customers. Independent restaurants, cafés, salons, studios, and other bookable businesses in Northern Ireland may subscribe to Reserve NI to take and manage bookings, collect deposits where offered, and communicate with guests. You enter a contract with us when you create an account and subscribe on the terms shown at signup (including plan, price, and billing cycle).

Guests. Anyone may use the guest-facing parts of the Service to make or manage a booking with a venue that uses Reserve NI. Your booking is a separate agreement between you and that venue. Reserve NI facilitates the booking and payment flow on the venue's instructions.

3. The Service

Reserve NI provides software for online booking, guest and visit records, communications (such as email and SMS, according to your plan and settings), reporting, and related tools. Features depend on your subscription. We may change or withdraw non-material features, or update the Service to reflect law, security, or industry practice, provided we give reasonable notice where the change materially reduces what you reasonably rely on.

4. Guest bookings and venue policies

When you complete a booking, you enter a contract with the venue. The venue sets availability, pricing, deposits, party size, dietary or access requirements, and cancellation and refund rules. Those rules are presented or linked before you confirm. By proceeding, you agree to the venue's terms as applied to that booking.

You may cancel or amend only as the venue allows. “No-show” rules and forfeit deposits apply as the venue has made clear in advance.

5. Payments and deposits

Deposits and card payments for guests are processed by Stripe. Where Stripe Connect is used, charges are paid to the venue's connected Stripe account. Reserve NI does not hold guest funds as principal; payment timing and settlement follow Stripe and the venue's setup.

Subscription fees for venue accounts are charged as shown when you subscribe, via our payment provider. You authorise us and our providers to take payment according to your plan.

We do not store full card numbers on our systems. Payment data is handled by Stripe and is subject to Stripe's terms and privacy notice.

6. Venue accounts, security, and acceptable use

You must provide accurate information and keep login credentials confidential. You must not:

• use the Service unlawfully, fraudulently, or to harm or harass others;
• probe, scan, or test the vulnerability of the Service without our written consent;
• reverse engineer the Service except where the law allows;
• send spam or mislead guests about who operates the venue or the terms of booking;
• use the Service in breach of Stripe, communications providers, or other third parties' terms.

You are responsible for how your staff use the account and for ensuring your use of guest data complies with UK data protection law (see our Privacy Policy).

7. Intellectual property

We and our licensors own the Service, including software, branding, and content we provide. We grant you a non-exclusive, non-transferable right to use the Service for your business during your subscription. You may not copy our platform except as needed for normal use or as permitted by law.

8. Availability and support

We aim to run the Service with reasonable care and skill. The Service depends on third parties (including hosting and payment providers). We do not guarantee uninterrupted or error-free operation. We may suspend access for maintenance, security, or legal reasons, and will try to minimise disruption for venue customers where practicable.

9. Suspension and termination

We may suspend or close accounts that breach these Terms or pose a security or legal risk. Venue customers may cancel their subscription in line with the cancellation terms shown at signup and in the dashboard (including notice periods where stated). Provisions that by nature survive termination (including limitations applying lawfully, confidentiality, and accrued rights) continue.

10. Your statutory rights

If you are a consumer (an individual acting wholly or mainly outside your trade, business, craft, or profession), nothing in these Terms reduces your statutory rights under the Consumer Rights Act 2015 and other mandatory UK law. If you are a business user, the parties acknowledge the contract is a business-to-business agreement; statutory provisions that cannot be limited by agreement still apply.

11. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English and UK law.

Subject to the paragraph above, we are not liable for loss of profit, revenue, goodwill, or indirect or consequential loss arising from your use of the Service. Our total liability to you in contract, tort (including negligence), or otherwise arising out of a connected series of claims in any twelve-month period is limited to the greater of (a) the fees you paid us for the Service in that period or (b) where you are a guest, the amount of the disputed booking payment processed through us for that booking.

We are not responsible for the acts or omissions of venues or other users, or for disputes between you and a venue. You should resolve booking disputes with the venue; we may assist only where reasonable and proportionate.

12. Data protection

Our use of personal data is described in our Privacy Policy, which forms part of these Terms where applicable.

13. Changes to these Terms

We may update these Terms to reflect changes to the Service or the law. We will publish the updated Terms on this page and change the “Last updated” date. For venue customers, where changes are material we will give reasonable notice (for example by email or in-product notice). Continued use after the effective date may constitute acceptance where the law allows.

14. Governing law and jurisdiction

These Terms are governed by the law of Northern Ireland and the United Kingdom. Subject to mandatory protections for consumers in their home jurisdiction, the courts of Northern Ireland have non-exclusive jurisdiction in relation to any dispute arising from these Terms or the Service. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your home courts where the law allows.

15. Contact

Questions about these Terms: hello@reserveni.com. Venue account holders may also contact support@reserveni.com.